Please note that these terms and conditions do not affect your rights as a consumer.
All prices are in £ sterling and are inclusive of VAT at the current rate. Payment can be made by credit/debit card via our on line secure server or by fax, post or telephone. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Cheque payment by post is also accepted, subject to clearance.
Goods will normally be despatched within 1 to 5 days, subject to stock availability, after receipt of the order. There are occasions where demand on certain products outstrips supply and should we be unable to deliver within 30 days we will advise you within the first 14 days of placing your order, with the option to cancel your order.
A delivery charge will be calculated on your order and added to your shopping basket, see the how to order section for further details.
Any shortages, non delivery or damages must be reported to us within 7 days of receipt of a delivery.
All goods will remain the property of World of Brass Limited, until paid for in full.
Our 14-day money back guarantee means you can return your purchase for exchange or refund. Please ensure that the product has not been used, and is returned to us undamaged in the original packaging. All we ask is that you pay the return carriage costs. Please ensure that you obtain proof of posting from your courier and that you have included a copy your original invoice a returns note number along with your full contact details, stating if you require a replacement or refund. Simply contact us to arrange the return of your order. This does not affect your statutory rights. (Excludes special order or made to measure items.)
All goods must be returned along with a copy of the invoice and an official returns number issued by World of Brass. All items must be returned complete with all original packaging as supplied.
World of Brass Limited will not be liable for goods returned by any other means unless receipt, acknowledgement or credit note has been issued within four weeks from the date of return.
YOUR RIGHT TO CANCEL
You have the right to cancel your order within 7 working days and return any unused goods for a full refund within 30 days. You should notify us of your intention to cancel by email, letter, fax or telephone. Goods must be returned at your own expense within 7 days of your notice to cancel, and be unused in their original condition with all packaging. You will receive a refund within 30 days of your notice to cancel.
We recognise that security is one of the major concerns during an online transaction. So we use the latest 128-bit encryption security to ensure that when you shop on line via our web site, all your financial transactions are kept confidential. The secure server software encrypts all your payment details. The process scrambles all the information, allowing no unauthorised third parties to intercept the data. In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the counter.
Your browser will confirm that you are shopping in a secure environment, the address of the page will change in the top address bar from http:// to https://, and it will also show either a locked padlock icon or an image of a key in the grey bar at the bottom of the screen.
If you are experiencing problems connecting via our secure server please check that you have SSL switched on in your browser.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We do not send random marketing emails to personal email addresses (spam).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
The type of information we will collect about you includes:
• your name
• phone number
• e-mail address
• credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, then please contact us.
Linked sites are not under the control of World of Brass and World of Brass is not responsible or liable for the contents of any linked site or any link contained in a linked site. Links to Trading Partners and other third party sites are provided to users as a convenience only and the existence of such a link does not imply any endorsement or recommendation of such site.
Should you experience any problems or have a complaint of any nature then please do not hesitate to contact us. We will do our utmost to resolve the problem as quickly and amicable as possible.
World of Brass Limited
393 Blackburn Road
Tel: 01204 399113
Telephone lines are open Monday - Friday 9.00am - 5.30pm. All telephone calls are charged at the standard local rate.